Support

Something not working, or a question you cannot find the answer to? Here is how to reach us, and where the answers already are.

Write to us

One address, read by the people who build OctoFlat. A bug, a question about a bill that split oddly, a feature you keep wishing were there — all of it goes to the same place. Tell us what you expected and what happened instead, and if it is about a household, which one.

[email protected]

We read every message and answer as soon as we can. We are a small team, so a reply is not always immediate — but nothing sent to this address goes unread.

Where the answers already are

Three of the things people write in about have a page of their own, and each of them will get you further than an email will.

Common questionsHow the splitting works, what the free plan covers, which devices OctoFlat runs on, and what happens to a household when somebody moves out.Report a bug or ask for a featureFile it somewhere you can follow what happened to it. The tracker also shows what has already been reported, so you can add to a report instead of starting a second one.Sign-in required Delete your accountClose your account and remove your data yourself, without signing in first and without having to ask us to do it for you.

Privacy and terms

What we store about you and your household, why we store it, and the terms that apply when you use OctoFlat.

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